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Friday, July 8, 2016

Shopping Online with Zena


This post is for the lovely people that shop online with me and have wondered why they never hear back from me after they have received their order.
Please read and answer these 3 questions.

  • Do you shop online with me? Yes 
  • Did you place an order in the last few months? Yes 
  • Have you ever received a thank you email or catalogue from me? No 
If you answered No to the 3rd question, there is a reason for that.

When I receive your order notification from Stampin' Up!, it comes through as anonymous. What does that mean?

It means I'm unable to see any information about you, there is no way to email my thanks to you as there is no contact details given to me at all. No name, no email address, no postal address, nothing at all. Which is the reason why you've never heard from me.

If this is what you have experienced, then, I am sorry and thank you for your order. I'd love to send you a thank you email and a card. But without your contact information, I'm unable to do that. 

However there is good news it can be fixed! You can easily update your online Stampin' Up! account. Here's how:

Click on this Online shop link 
Sign in (upper left corner)
Click "My Account" (upper right corner)
Click "My Demonstrator" Check box "allow my demonstrator to contact me"
Save changes

After you have completed these steps, be sure to email me at zenakennedy@lizzy.com.au so I can be in touch!

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